Shank’s Extracts, a local flavor, and extract manufacturer and packager has an opening for a Senior Customer Service Representative The anticipated working hours 8 am-5 pm (Mon-Fri).  This position reports to the Customer Service Manager.

The primary purpose of this position is to ensure that customer’s orders are produced and shipped in a timely manner, in addition to resolving customer questions and concerns.

ESSENTIAL SKILLS NEEDED:

  • Excellent English verbal and written communication skills.
  • Strong Customer Service skills with the ability to interact well with a diverse group of customers.
  • Good problem solving capabilities, able to assist customers with problems in a prompt manner.
  • Experienced in working independently, yet able to work with a team spirit.
  • Able to work in a structured environment, following set rules and guidelines.
  • Good interpersonal skills, friendly, pleasant and professional, able to project that on the telephone while talking to customers.
  • Experienced in data entry, handling paper work to document orders and keeping appropriate departments apprised of any problems..

EDUCATION AND EXPERIENCE:

  • Basic academic education (high school level or equivalent) plus specialized training or a two year degree in Communications, Business Management, Administrative Assistant, or related field.  Minimum two years general experience in a customer service position in a manufacturing environment

DUTIES AND RESPONSIBILITIES:

  • Handles customer service responsibilities to include taking customer’s orders, entering new orders into system, track orders through production process, releasing orders to ship with required documents.
  • Keeps customer informed of order status.
  • Prints and mails invoices to customers.
  • Handling customer complaints and any other customer requests.
  • Assures customer receives order along with any pertinent paperwork required.
  • Backs up Receptionist/Sales Support Representative as well as other Customer Service Representatives as needed.
  • Performs other duties as assigned.
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