Shank’s Extracts, a local flavor, and extract manufacturer and packager have an opening for a 1st shift Sales Support Representative working (Mon-Fri) 8 am-5 pm.

This position reports to the Director of Sales and Marketing.

Description of  Essential Functions of the Job:

The primary purpose of this position is customer service and to perform a variety of administrative and technical assignments related to marketing flavor and extract products.


  • Processes new customer credit applications and set them up in Plex.
  • Regular communication with customers and new potential accounts.
  • Submits necessary documentation on products for customers.
  • Maintains all quote documentation with accurate pricing and configurations.  Coordinates with Purchasing Department as needed.
  • Sets up sample requests in Plex and consults with product development personnel on product specifications.
  • Primary liaison between product development, sales team and customers.
  • Handles travel arrangement for sale personnel and other staff members.
  • Assists with trade show preparation.
  • Performs other duties as assigned.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          Candidate must meet the following requirements:                                                                                                                                                                                                                                                          
  • Basic academic education (high school level or equivalent) plus specialized training or a two year degree in Communications, Business Management, Administrative Assistant, or related field.
  • Strong Customer Service skills with the ability to interact well with a diverse group of customers. Minimum two years general experience in a customer service or administrative position.  Retail customer service experience is a plus.
  • Good interpersonal skills, friendly, pleasant and professional, able to project that on the telephone while talking to customers.
  • Good problem solving capabilities, able to assist customers with problems in a prompt manner.
  • Experienced in working independently, yet able to work within a team environment.
  • Able to work in a structured environment, following set rules and guidelines.
  • General administrative skills plus experienced in data entry, handling paper work to document orders and keeping appropriate departments apprised of any problems.
  • Proficiency in Microsoft (Outlook, Word, Excel, etc.) is required.  ERP experience is a plus.

Join the Shank’s Extracts, Inc. team! We are currently hiring for several positions.

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